EditorialsBy Matt Bud, Chairman, The FENG

Yeah, what do you want?

From our daily member newsletter on September 13, 2017

Sometimes the phone here are world headquarters gets a little quiet. Several minutes can go by and no one calls. It is enough to get you a little out of practice in answering the phone. So, from time to time I just pick up the phone (even though it isn’t ringing) and say hello to see if my energized greeting is still inside my head. As you know, practice makes perfect. Being a professional phone person I can tell a lot about the person on the other end of the phone within the first few seconds of the call. I have found that these are the critical nanoseconds when you can easily influence the tone of the conversation to follow. [ Read more… ]

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