EditorialsBy Matt Bud, Chairman, The FENG

The FENG’s complaint department

From our daily member newsletter on November 1, 2018

I don’t know if all of you know it, but I started my career in retailing at B. Altman & Company, one of the old line “Carriage Trade” retailers in New York City, and an interesting place to be sure. To be successful in this retailing segment you had to treat your customers’ right. All merchandise was returnable, and to the amazement of this Internal Auditor at the time, was accepted for full credit even when sometimes it hadn’t been purchased in the store. It is this “the customer is always right” attitude that I try to apply in The FENG to our many audiences. If there is something we are “doing” to one another or to some group outside [ Read more… ]

OUR SPONSORS:

cfo