EditorialsBy Matt Bud, Chairman, The FENG

Don’t shoot the piano player

From our daily member newsletter on March 3, 2019

If job search is one thing, it is stressful. The uncertainty, the very idea that others are sitting in judgment on your credentials without you there to defend yourself, can all work to cause you to over react to situations. My first job out of the Army in 1971 was in retailing at B. Altman & Company. A fine institution dedicated to customer service. They would take ANYTHING back. I understand that on more than one occasion they took back merchandise that they didn’t even sell to the customer who was complaining. Still, there are those customers who wouldn’t be happy if they got double their money back and if the manager and all of the employees at the store [ Read more… ]