Postponed

Follow-Through Architecture as a Pillar of Value Creation

This is what we will discuss.

Every PE-backed leadership team has participated in a genuinely good session discussing pricing changes, access to clean data, operational improvement, or add-on acquisitions, for example. They present the slides. Explain the new expectations. Everyone nods with impressive strategic enthusiasm.

Then Monday arrives. The expected changes rarely stick.

There are three distinct steps of change management:

1. Strategy: What should happen.
2. Behavior: What someone actually does when the new approach is still awkward.
3. Habit: What that person continues doing six weeks later, under pressure, when nobody is watching.

Habit is what survives six weeks later, under deadline pressure, after the executive sponsor has turned to the next crisis and nobody is watching.

Most transformation efforts pour their resources into strategy and assume behavior and habit will take care of themselves.

They do not.

Behavior becomes habit when it is repeated, noticed and reinforced quickly enough that the old way does not quietly reclaim the territory. 

Christopher "Kit" Lisle

Founder, The Owners and The Operators -- Collaborative Communities

www.TheOperators.pe

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703.867.7269

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