Topic: Leading Change in Modern Retail: Priorities, Risks and Readiness

Speaker:  Jennifer James, Founder, Double J Strategic and Co-Founder and VP, Admit One Productions
 

Presentation:

This 60-minute facilitated workshop helps retail leadership teams align on the most critical change management priorities impacting their business, such as AI integration, omnichannel transformation, sustainability, and workforce shifts. Participants identify the top 2–3 change themes affecting their organization, assess readiness and resistance across leadership, operations, and culture, and openly evaluate change fatigue and capacity. The session concludes with clear leadership commitments, focusing on specific actions to support successful transformation over the next 90 days. The goal is to move beyond discussing trends and instead create alignment, focus, and accountability around managing change effectively.

Speaker's bio:
Jen brings over 25 years of experience as both a consultant and corporate change leader, supporting organizations, teams, and individuals through complex transformation. She is a PROSCI and Lean Six Sigma–certified Change Consultant and Strategist at Canadian Tire, known for being a mindful problem solver and a strategic and creative thinker. Throughout her career, Jen has led and enabled change across organizations including Giant Tiger, Loblaws, Four Seasons Hotels and Resorts,  Hudson's Bay Company, Walmart, Marvel Entertainment, Dyncacare, and Mosaic Sales Solutions, among others. She brings deep practical insight into what it truly takes to implement and sustain change. In addition to her corporate work, Jen is a registered psychotherapist whose practice focuses on supporting adults and couples navigating later-life transitions. She is a certified Mindful Self-Compassion teacher and, integrates these evidence-based approaches into both her therapeutic and organizational work. In addition to all this, Jen is a certified life and executive coach and a long-standing NextUp mentor. She is passionate about continuous development and lifelong learning - for both herself and others. Outside of her change leadership and clinical practice, Jen has been a partner at Admit One Productions since 2007, reflecting her creative spirit and passion for storytelling.