Meeting Information
Improvement is a Team Sport
Wednesday April 21, 2021
6:30pm - 8:00pm


You must register on The FENG website by noon, the Tuesday prior to the meeting, to receive the Zoom instructions. The time zone will not appear in the initial auto response you receive when you register.

You will be sent the Zoom link late afternoon the day before the meeting.
If you miss the deadline or do not receive the link (make sure you check your SPAM folder), please contact:

Ray Rathbun
Charleston Chapter Chair
[email protected]
(973) 303-1012

Meeting capacity:


Suggested Donation:


Topic: Improvement is a Team Sport

Speaker: Tom West, Founder of the Green Dot Consulting Group and Host of the Improvement Nerds Podcast

During the session, participants will hear first hand how Tom has used the concepts of continuous improvement to help drive business transformation, while delivering measurable results in culture, leadership, finance, quality, and experience. The secret ingredient is one key word "empowerment". To empower others, is to afford them the opportunity to contribute by driving accountability, but also by pouring into them the skills they need, and the confidence they need to make and lead change. For empowerment to happen, everyone, at all levels of the organization need to have a common improvement language, be disciplined in what they prioritize, have high levels of trust in each other, and stay flexible - learning as they go.

The presentation will cover 3 core topics:
1). Creating alignment and line of sight
2). Positioning leaders to serve others by acting as a coach
3). Equip everyone with an improvement toolbox

Speaker's Bio:
Tom helps organizations drive improvement through waging war on bad process. Tom's primary belief is that people don't show up to do a bad job, but in most cases their ability to create and make an impact are hindered by poor processes. As a self-proclaimed "improvement nerd", Tom seeks to make improvement approachable, fun, and humane. Ultimately, Tom wants to provide others with the tools, skills, and mindset they need to make and lead change.

For meeting information, please contact:

Roy Rathbun

(973) 303-1012
Please login/register in order to RSVP and see the participants list.