Topic: The E-Commerce Hangover, “Returns and Reverse Logistics” 

Speaker: Tony Sciarrotta, Executive Director, The Reverse Logistics Association

Presentation:
We will have a 30-minute presentation by Tony with a 15-minute question & answer session following. As time allows, we will transition into a roundtable discussion on the topic and introduce new members to the group.

Topics he will cover include:
- The ticking time bomb of multichannel retailing
- Online returns
- Return costs
- Return issues and new solutions in the apparel industry (example)
- The next five years
- C2C market is expanding
- Impact to planet earth

"Reverse logistics is a puzzle of many pieces, RLA helps put the puzzle pieces together - integrating manufacturing, retailers, resources & tools, 3rd party service providers, secondary markets, and recyclers!"

Speaker’s bio:
Tony Sciarrotta is the Executive Director at The Reverse Logistics Association. In 2016 Tony took over RLA and became the Executive Director and Publisher after 12 years of active involvement on the Advisory Board and on Committees. In his 35 plus years in the consumer products industry, Tony has held various positions including 15 years in returns management at Philips. During his Philips years, Tony developed new reverse logistics strategies and implemented many new returns initiatives. He worked with retail partners and industry groups on best practices still being used. Tony then became an evangelist for improving the customer experience to reduce returns and their associated costs. Today, Tony is considered a subject matter expert in reverse logistics and speaks for the industry at conferences all over the world. (https://www.linkedin.com/in/tony-sciarrotta-235570/)

The Reverse Logistics Association (RLA) is the “authoritative body for best practices related to reverse logistics.” RLA is a member-driven, global trade association for the returns and reverse industry. The RLA offers information, research, solutions, and facilitates networking introductions for manufacturers, retail companies, and third-party providers. Our goal is to educate and inform reverse logistics professionals globally and be the voice of the reverse industry. (https://rla.org)

Tony Sciarrotta, Executive Director
The Reverse Logistics Association
+1 678-662-7767 (Mobile)
[email protected]